Your Data, Your Rights
Every UK GDPR right, self-service. Download a complete copy of your data in minutes, or raise any other request with a tracked, deadline-backed response — no emails into the void.
Last updated: 4 August 2026
Every right, self-service
UK GDPR gives you seven rights over your personal data. Most sites make you email a request and wait. Here, the most-used right — getting a copy of your data — is fully automated, and every other right has a clear self-service route on this page. No account needed: the tool also covers venue contacts and ticket buyers who never signed up.
Download your data
A complete, machine-readable copy of everything we hold — sent to your inbox as a secure link, done in minutes.
TrackedRaise a request
Correction, restriction or objection — confirmed by email, logged, and answered within one calendar month.
28-day safety netDelete your account
The “right to be forgotten” has its own dedicated tool — with a 28-day grace period to change your mind.
Know your rights
What each right means and exactly where to exercise it.
Access & Portability
A complete, machine-readable copy of everything we hold about you — fully automated, done in minutes.
Rectification
Fix anything inaccurate in the app under Settings → Profile — or raise a tracked request if you can’t sign in.
Erasure
The “right to be forgotten” has its own dedicated tool, with a 28-day grace period to change your mind.
Restriction
Ask us to pause processing your data while something is disputed — confirmed requests carry a statutory one-month deadline.
Objection
Object to processing based on legitimate interests, including business outreach — one-click unsubscribes are honoured permanently.
Complain to the ICO
Not satisfied? Complain to the UK regulator at ico.org.uk — we’d appreciate the chance to fix it first: privacy@gigxchange.app.
Download your data
Enter your email and we'll send a secure, single-use link. Click it to see a summary of what we hold, then download the lot as a machine-readable file — compiled fresh at that moment, stored nowhere. Works for members and non-members alike.
Any other request
Correction, restriction, or objection — tell us what you need. We'll email you a confirmation link; clicking it verifies the request came from you, logs it with a statutory one-calendar-month deadline, and you get an acknowledgement stating the exact date.
Your data, answered
The questions people actually ask about data requests.
Everything GigXchange holds that is your personal data: your profile, bookings, invoices, payment history (amounts and dates), messages you sent, reviews, follows, notifications, gigs and events you created, setlists, a listing of your uploaded media files, and any support messages. Other people appear as display names only — their contact details are their own personal data and are always redacted.
The export link is only ever sent to the email address the data belongs to — controlling that inbox is the proof, the same standard used for password resets. The link is single-use, expires after 24 hours, and the export is compiled fresh at the moment you collect it. Nothing is stored, and nothing is revealed to whoever filled in the form.
Yes. If we hold any personal data for your email address — for example a venue contact record from our business outreach, a ticket purchase, or a message you sent us — the same export covers it, including where the data came from. If we hold nothing, we email you saying exactly that.
Data exports are instant — the link usually arrives within a minute. Other requests (correction, restriction, objection) are confirmed by email and answered within one calendar month of your request, as UK GDPR requires. Your confirmation email states the exact deadline.
That right has its own dedicated tool: gigxchange.app/delete-account (or Settings → Delete Account in the app). Deletion has a 28-day grace period — sign back in any time before then to cancel.
Email privacy@gigxchange.app and we will look again. You also have the right to complain to the UK regulator, the Information Commissioner’s Office, at ico.org.uk/make-a-complaint.
