Terms of Service

1. Introduction

These Terms of Service (“Terms”) govern your use of the GigXchange platform (“Platform”, “we”, “us”), operated by Eclipse Labs AI Ltd, registered in England and Wales (company number 17177477, incorporated 23 April 2026), with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.

By creating an account or using the Platform, you agree to be bound by these Terms. If you do not agree, please do not use the Platform. These Terms work alongside our Privacy Policy, which explains how we handle your personal data.

2. What GigXchange is

GigXchange is a peer-to-peer marketplace for live music. It connects artists, venues, promoters, booking agents, and event organisers so they can find each other, message, agree bookings, and — if they choose — handle payment in one place. We also publish public directories and profiles, sell event tickets and accept tips on behalf of organisers and artists, and offer optional AI-assisted tools.

For most bookings, we are an intermediary, not a party to the agreement between the people involved — the contract for a performance is between them. Two situations are different, and we flag them clearly below: when we sell event tickets we act as merchant of record (section 6a), and when we hold organiser booking funds we hold them on the organiser’s behalf (section 6).

3. Eligibility

You must be at least 18 years old to create an account. By registering, you confirm that the information you provide is accurate, that you have the legal authority to enter into these Terms, and — if you act for an organisation, such as a venue — that you are authorised to do so on its behalf.

4. Accounts & responsibilities

GigXchange offers accounts for artists, venues, promoters, booking agents, and event organisers. A venue can also be run by a team — its owner may invite colleagues to help manage it. You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activity that occurs under your account, including any team members you invite
• Ensuring your profile and listing information is accurate and up to date
• Complying with all applicable laws in relation to your use of the Platform

Booking agents use GigXchange to represent and showcase the artists on their roster. Tools for agents to broker a booking between two other parties are still in development; where an agent feature is not yet available, the Platform will tell you.

5. Bookings & obligations

The Platform helps users discover one another and agree bookings. A booking starts when someone shares an offer; it then moves through clear stages (for example pending, accepted, confirmed, in progress, and completed). Key points:

• A booking is confirmed only once both sides have agreed — and, where a booking contract is used, both have signed it.
• Once confirmed, both parties are expected to honour what was agreed (date, time, fee, and requirements).
• Marking a booking completed is two-sided: each party confirms the event took place.
• Cancellations should be made through the Platform as early as possible. We record who cancelled and when. For privately-settled bookings we impose no penalty — any consequences are a matter between the parties. For bookings paid through the Platform, a cancelled deposit is handled under the notice-based rules in section 6d.
• You can also record a booking with someone who is not on GigXchange (an “external” booking). These are for your own record-keeping; that person is not bound by these Terms unless they join the Platform.
• Except for event tickets and organiser-held funds (section 6), GigXchange is an intermediary and is not a party to the contract between the booker and the performer.

6. Payments, fees & held funds

How a booking is paid for is up to the people involved. There are two routes:

• Settle privately (the default — no platform fee). Most bookings are settled directly between the parties, off the Platform. No money passes through GigXchange and we charge no fee; the parties arrange payment between themselves.
• Pay through the Platform. Where this is offered and you choose it, payment is processed by our payment provider, Stripe. The fee that applies is always shown to you before you confirm payment.

Where you pay through the Platform, the current fee model is:

• Bookings (venue, promoter or organiser → artist) — paying through the Platform settles the booking in two payments: a deposit when you book (a percentage of the agreed fee, chosen when booking, up to a maximum of 50%; for fees under £20 the deposit is the full fee, paid in one go with no balance) and the balance, due 48 hours before the gig. A booking fee (currently 5% of the full agreed fee) is added on top, split across the two payments in the same proportion — every amount is shown before you confirm. The booking fee is non-refundable from the point of payment (it pays for the Platform's service, which is provided whether or not the gig goes ahead). We hold everything you pay and release it to the artist 5 days after the date of the gig. Those few days are there so either side can raise a problem before the money moves on; if a dispute is raised in that time, we pause the release until it is resolved. Once we release it, your bank or the artist's bank may take a little longer to show it. How held money is treated if the booking is cancelled is set out in section 6d.
• Event tickets and tips — a platform fee (currently 5%) is deducted, and the balance is paid to the organiser or artist through their connected Stripe account.

All amounts are in GBP (£). Payment-processing charges are borne by GigXchange and are not added to you. Receiving money through the Platform requires a connected Stripe account and is subject to Stripe’s own terms. Deposits we “hold” are booking funds we genuinely retain until release; ticket and tip payments are paid to the recipient’s Stripe account at the time of payment, less the fee.

Auto-pay (optional). Venues and organisers can save a card and switch on auto-pay. With auto-pay on, you authorise GigXchange to take booking payments from your saved card automatically: the deposit when you accept a booking, and the balance when it falls due — the exact amounts are always shown before you accept. Every automatic payment sends you a notification. You can pause auto-pay or remove your card at any time in Payment Settings; if an automatic payment fails, nothing is charged and you can simply pay the normal way. Card details are held by our payment provider, Stripe — GigXchange never stores your card number.

Booking invoices. Where a booking is settled through the Platform, you authorise GigXchange to prepare and issue the artist’s booking invoice to the payer on the artist’s behalf once the booking is fully funded (standard marketplace agent billing). It is marked “settled via GigXchange” and needs no separate payment. We also issue a receipt for our booking fee and a settlement statement to both parties for record-keeping. VAT details appear on an auto-issued invoice only once the artist has confirmed their VAT registration in their invoice settings. Privately-settled bookings are unaffected — the artist creates and sends their own invoice.

6a. Event ticket sales

GigXchange processes ticket payments on behalf of event organisers using a payment service provider (Stripe). When a buyer purchases a ticket to an event:

• GigXchange acts as the merchant of record for the card transaction and processes payment on behalf of the event organiser
• Ticket revenue, less the platform fee, is transferred to the organiser’s connected Stripe account at the time of purchase. GigXchange does not generally hold ticket funds after a sale, so any ability to refund a buyer directly is limited to amounts that remain recoverable
• The event organiser is primarily responsible for delivering the event as advertised and for handling any refund requests from buyers
• Where an event is cancelled, postponed, or materially altered, the organiser is responsible for communicating with buyers and settling any refund owed under applicable UK consumer law
• Where an organiser refuses or fails to refund a buyer, GigXchange may, at its sole discretion, mediate the dispute or initiate a refund from any funds still recoverable on the organiser’s behalf. GigXchange accepts no liability for an organiser’s failure to deliver the event or to refund buyers beyond what can be recovered from funds held at the time the dispute is raised
• Tickets may be bought without a GigXchange account; if you buy as a guest you are still bound by the relevant parts of these Terms
• Nothing in these terms limits a buyer’s statutory rights under UK consumer law, including the rights set out in section 6c below

6b. Tips

Fans and other users can send tips to artists, including without creating an account. Tips are processed through Stripe and a platform fee may apply (shown before you pay). Tips are final and non-refundable.

6c. Your right to cancel (consumers only)

This section applies if you are a consumer (not purchasing in the course of a business). It explains your statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

14-day cooling-off period. When you purchase a ticket or pay for a booking through GigXchange, you have the right to cancel the contract within 14 days of the contract being concluded (the day after your payment is confirmed), without giving any reason, subject to the exceptions below.

Exception — event tickets and live performance bookings. Under regulation 28(1)(h) of the 2013 Regulations, the 14-day right to cancel does not apply to contracts for leisure activities with a specific date or period of performance (including tickets to concerts, gigs, and other live events, and bookings for a performance on a specific date). You should check an event’s own cancellation policy before purchasing. Where this exception applies, it does not override or reduce the organiser’s own published cancellation policy or your statutory rights where an event is cancelled, postponed, or materially altered.

How to cancel (where the right applies). To exercise the right to cancel, you must inform us of your decision by a clear statement (e.g. a letter sent by post or an email). You may use the model cancellation form below, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication before the 14-day period has expired.

Where to send it. GigXchange, legal@gigxchange.app.

Effect of cancellation. If you cancel a contract where the right applies, we will reimburse all payments received from you without undue delay, and not later than 14 days after the day on which we are informed of your decision. We will use the same means of payment you used for the initial transaction; you will not incur any fees as a result of the reimbursement.

6d. Booking deposits & cancellation

When you pay a booking deposit through the Platform, what happens to that deposit on cancellation depends on who cancels and how much notice is given before the gig. The deposit secures the artist’s booked date, so cancelling close to the gig forfeits more of it. The notice is counted in whole days between the day of cancellation and the day of the gig.

If a payment is ever taken in error — for example a charge that lands after a booking has already been cancelled — it is refunded in full, including the fee. Deposits paid before these terms took effect are refunded under the terms shown when they were paid.

If the party who is paying (the venue, promoter or organiser) cancels:

• More than 28 days before the gig — everything paid toward the booking (deposit and any balance) is refunded in full, excluding the booking fee.
• 8 to 28 days before the gig — the money paid toward the booking is split: half is released to the artist and half is refunded to you (the booking fee is not refunded).
• 7 days or fewer before the gig — the deposit is released in full to the artist to compensate for the lost date.

Change of heart. If you cancel within 24 hours of paying and the gig is still 72 hours or more away, everything paid toward the booking is refunded in full (the booking fee is non-refundable), whatever the notice band above would say.

If the artist cancels (at any notice), the deposit is refunded to you in full. If a funded booking is never signed by both parties (contracts must be completed within 7 days of payment), it expires and everything paid toward the booking is refunded in full (the booking fee is non-refundable) — a deposit only secures a date once both sides have committed. The deposit can never exceed 50% of the agreed fee, so this is the most that can ever be at stake on a cancellation.

Mutual and emergency cancellations. A mutual cancellation is refunded in full once the other party confirms it in the app (until they do, the deposit stays held). A cancellation for a genuine emergency or event beyond anyone’s control is a claim we review: if upheld, the deposit is refunded in full and the cancellation is not counted against anyone’s profile; if not, the normal notice bands apply. A reschedule agreed by both parties moves the date without forfeiting the deposit (arranged through our support team while in-app rescheduling is built) — and cancellation notice is always measured against the earlier of the original and rescheduled dates, so rescheduling never reduces what a cancellation forfeits. These terms are shown to you before you pay and again on the cancellation screen.

Timing. Refunds are issued promptly. A deposit released to the artist after a cancellation is held for up to 30 days from the cancellation before it is paid out (card-payment protection); during that window you can still raise a dispute through the Platform, which pauses the payout until it is resolved.

Once a deposit has been released to the artist it is no longer held by us, and any further adjustment is a matter between the parties. Where a card payment is later disputed with your bank, a release may be withheld or reversed while that dispute is resolved.

• Legacy organiser bookings (full-fee prepayments). Where the full fee was prepaid under our earlier model, it is refundable in full if the booking is cancelled before the funds are released; once released after completion, any refund is a matter between the parties.
• Event tickets. The organiser is responsible for refunds (section 6a). We do not automatically refund ticket buyers; where an organiser fails to refund, we may step in only to the extent of any funds that remain recoverable on their behalf.
• Tips. Non-refundable (section 6b).
• Privately-settled bookings. No money passes through GigXchange, so any refund is arranged directly between the parties.

Where an event is cancelled, postponed, or materially altered by the organiser, ticket buyers are entitled to a refund under general consumer law; the organiser is primarily responsible for settling it.

7. Disputes, reports & blocking

If something goes wrong with a booking — for example a no-show, a payment issue, or a breach of what was agreed — you can raise a dispute through the Platform. Disputes are reviewed manually by our team. We may ask both parties for information and will reach an outcome at our reasonable discretion. Where we are holding organiser funds for the disputed booking, we may withhold their release until the dispute is resolved and, where appropriate, refund the organiser from those held funds. We do not guarantee any particular outcome, and — except for funds we actually hold — we cannot compel a payment between users.

You can also report users or content to us for review, and block other users so they can no longer message or book you.

8. Reviews

After a completed booking, parties may review one another, and you may be able to import and verify reviews for work you did off the Platform. Reviews must be honest, based on genuine experience, and must not be abusive, misleading, or used to manipulate ratings. We may remove reviews that breach these Terms.

9. Your content & intellectual property

You retain ownership of content you upload (such as photos, music, videos, bios, and press materials). By uploading content, you grant GigXchange a non-exclusive, royalty-free, worldwide licence to host, store, reproduce, adapt (for formatting and resizing), and publicly display that content for the purpose of operating and promoting the Platform and your presence on it. This licence includes:

• Displaying your content on your public profile, EPK, and listings
• Making it discoverable by search engines
• Serving it through a read-only public interface used by search and AI services
• Generating preview/social images (Open Graph cards) from it

Public by default. Profiles, EPKs, and similar listings are public and indexable by search engines unless your account type is private (for example organiser or team-only accounts). Please don’t upload anything you would not want shown publicly. You must not upload content that infringes any third party’s intellectual property rights, is defamatory, obscene, or otherwise unlawful, or contains malware or harmful code.

9a. Our data, directories & database rights

Separately from your content, the Platform itself — including our gig, venue, open-mic, and rates directories, the listings and datasets within them, and the way they are selected, verified, arranged, and presented — is compiled through our own substantial investment and is protected by copyright and database rights (including under the Copyright and Rights in Databases Regulations 1997) and other intellectual property rights, which belong to us or our licensors.

You may view these directories for your own personal or internal use, and reference or cite individual entries with a link back to GigXchange. You may not, without our prior written permission, systematically extract, scrape, harvest, copy, store, or re-utilise all or a substantial part of the contents of these directories — whether by automated means or otherwise — nor use them to build, train, populate, or improve a competing product, directory, dataset, or service. Referencing individual entries with attribution is welcome; wholesale copying of a directory is not. This is separate from settling a booking privately, which is always allowed (section 10).

We embed monitoring and provenance measures in our directories and treat unauthorised bulk extraction seriously. We reserve the right to enforce these rights, including by technical measures, suspending or terminating access, and legal action.

10. Messaging, conduct & prohibited use

You can message other users through the Platform, including to discuss and arrange bookings, and share files where supported. You agree not to:

• Use the Platform for any unlawful purpose
• Harass, abuse, or threaten other users
• Create fake accounts or misrepresent your identity
• Circumvent the Platform’s security or technical controls
• Scrape, crawl, or use automated means to access the Platform without our permission

Settling a booking privately, off the Platform, is allowed and is the default — that is not circumvention.

11. Other features

GigXchange may offer additional features, including: Smart Match (suggested matches between users, sometimes sent as a batch of invitations that can expire if not actioned in time); public directories of gigs, open mics, venues, and rates, which may include listings that users submit; a public calendar feed for syncing your availability; and tools for venues to invite colleagues. These features are provided “as is” and may change or be withdrawn.

12. Connecting your other accounts

Some features work by connecting an account you already hold elsewhere — for example Stripe to take payments, Eventbrite to sell tickets for your events, or your calendar. Connecting is always your choice, and nothing here is required to use the Platform.

How connecting works

You connect by signing in on the other provider’s own page and approving the access it describes. GigXchange never asks for, sees, or stores your password for that account. What we receive is a limited access credential, held securely and used only for the purposes set out below.

What we commit to

When you connect an account, you are trusting us with access to something that is yours. We commit to the following, and we consider them binding on us:

• Only what you asked for. We use the connection solely to carry out the actions you initiate on GigXchange — for example, publishing an event you chose to publish. We do not browse, alter or remove anything else in your connected account.
• Only on your instruction. Nothing is sent to a connected account automatically or on a schedule unless you switch that on. If you never press the button, nothing happens.
• Never for our own benefit. We do not use your connected account to promote GigXchange, to contact your customers, to build marketing lists, or for any purpose of our own. We do not sell, rent or share the access with anyone.
• Within the provider’s rules. We use each provider’s official interface within the permissions they grant us and in line with their developer terms. If a provider changes what is permitted, we change what we do — and if that means a feature has to stop, we will stop it.
• Least access, shortest life. We request the narrowest access that makes the feature work. When you disconnect, we delete the credential and, where the provider supports it, actively withdraw our access at their end too. Deleting your GigXchange account removes it as well.
• You stay in control. You can disconnect at any time in your settings, and you can also revoke our access from within the provider’s own account settings. Anything already created in your connected account stays yours.

Where our responsibility ends

A connected account remains your account, governed by your agreement with that provider, and we do not control how they run their service.

• Ticketing (for example Eventbrite). When you send one of your GigXchange events to a ticketing platform, we create it there as an unpublished draft using the details you already entered. You decide whether to publish it, you set the ticket types and prices, and any money from tickets sold there is a transaction between you, the buyer and that platform. GigXchange takes no fee and holds no funds from it, and their fees and refund rules apply, not ours.
• Payments (Stripe). Payments through the Platform are processed by Stripe under your own Stripe agreement. Section 6 sets out our part — the fee, held deposits and refund bands. Stripe’s identity checks, payout timing and account decisions are theirs, and we cannot overturn them.
• Availability and accuracy. Provider outages, rejected data or changes to their service can cause an action to fail. We will tell you plainly when something has not worked, but we are not liable for the connected provider’s own performance.
• Duplication. If you also create an event, listing or payment directly with the provider, keeping the two in step is your responsibility — we only maintain what we sent on your instruction.

If you believe an integration has done something you did not ask for, tell us at support@gigxchange.app. We treat that as a priority.

13. Limitation of liability

To the fullest extent permitted by law, GigXchange shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Platform. As an intermediary for bookings, GigXchange does not guarantee the quality, safety, or legality of any performance, venue, or event arranged through the Platform, and is not responsible for the acts or omissions of users. Our role differs only where we expressly act as merchant of record for ticket sales (section 6a) or hold organiser funds (section 6); even then, our responsibility for funds is limited to amounts we actually hold. Nothing in these Terms limits liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, or your statutory rights as a consumer.

12a. AI-assisted features

The Platform may offer optional AI-assisted features, such as matching suggestions, content suggestions, summarisation, or rate guidance, using the AI providers listed in our Privacy Policy. These features are intended to support your use of the Platform and are not a substitute for your own judgement.

Your input. You choose what content you submit to an AI feature. You must not include personal data, whether your own or someone else’s, unless it is necessary for the feature to work and you have a lawful basis or permission to provide it. You must not submit special-category data under UK GDPR, such as health, biometric, racial or ethnic origin, religious belief, sex life or sexual orientation data, unless we have expressly agreed this in writing.

Outputs. AI-generated outputs may be inaccurate, incomplete, biased, or out of date. They are informational only and do not constitute legal, financial, medical, tax, or other professional advice. You are responsible for checking outputs before relying on them or sharing them.

Limits. To the fullest extent permitted by law, GigXchange is not responsible for decisions you make in reliance on AI-generated outputs, or for personal data you choose to include in prompts contrary to these Terms. This does not limit our responsibility for how we process personal data as controller under UK data protection law, your statutory rights, or any liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence.

14. Termination & account deletion

We may suspend or terminate your account if you breach these Terms. You may close your account at any time from your account settings or by contacting us. Outstanding bookings and financial obligations should be resolved before closure.

When you ask us to delete your account, there is a 28-day grace period during which signing back in cancels the deletion. We are finalising an automated deletion process; until it is switched on, we complete confirmed deletion requests operationally on the same 28-day timetable. Some records (for example financial and tax records) are retained or anonymised as required by law — see our Privacy Policy for the detail.

15. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated via email or a notice on the Platform. Continued use of the Platform after changes constitutes acceptance of the updated Terms.

16. Governing law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact

For questions about these Terms, contact us at legal@gigxchange.app.

See also: Privacy Policy