Help Centre

Start by browsing profiles or posting a gig opportunity. When you find a match, send a booking enquiry with your proposed date, fee, and details. The other party can accept, decline, or counter-offer. Once both sides agree, the booking is confirmed and appears on both calendars. Not sure what to offer? Check the GigXchange Rate Calculator for typical UK fees.

Yes, bookings can be cancelled before the event date. Cancellation terms depend on how far in advance the cancellation is made. We encourage both parties to communicate through the platform's messaging system to resolve any issues before cancelling. For full details, see our Terms & Conditions.

After a booking is completed, both parties are invited to leave a review. Reviews include a star rating and written feedback. Reviews help build trust across the platform and are visible on public profiles. See real examples on our Member Spotlight pages.

Venues and promoters can post gig opportunities from their dashboard. Add the date, time, location, genre preferences, and fee range — then artists in matching cities and genres will see it in their feed. You can also browse the Gig Directory to see what's already listed near you.

Every member has a built-in inbox. You can message any profile directly to discuss availability, fees, or gig details before committing to a booking. Messages are threaded per conversation and stay in your dashboard. Messaging is free and unlimited — no credit system or paywalls.

Sign in and navigate to your profile from the sidebar. You can update your bio, photos, media links, genres, location, and availability at any time. A complete profile significantly increases your chances of getting booked or finding the right talent.

Click Sign In, then select Forgot Password. Enter the email address associated with your account and we'll send you a reset link. The link expires after 24 hours. Still stuck? Contact us and we'll help you get back in.

Yes. Go to Settings and click Delete Account. Any active bookings must be resolved first. Your account then enters a 28-day grace period during which your profile is hidden and you can cancel the request. After 28 days, your data is permanently deleted. See our Privacy Policy for full details.

Yes. Your profile page is publicly visible so that potential bookers can find you without needing an account. This includes your display name, bio, photos, genres, location, and reviews. Your email address and private messages are never shown publicly.

If something goes wrong with a booking, both parties should first try to resolve it through the platform's messaging system. If you can't reach an agreement, contact our support team with your booking reference and we'll review the case. Funds held in escrow are not released until the issue is resolved.