We read every message
Contact Us
Real people. We aim to reply within one working day.
Support, ideas, partnerships, press or legal - pick the right form and a real person on the UK team replies.
Straight to a desk
Contact Us
Support, ideas, partnerships, press or legal - five desks, each one read by a person.
Last updated: 4 November 2026
01 — Write to us
Real people. Real replies.
Get in touch with GIGXCHANGE
Support for artists and venues, partnership enquiries, press requests, feedback on new features or bugs to report — pick the right form below and a real person on the UK team aims to reply within one working day.
Get in Touch
Shape GIGXCHANGE
Every message read by a personWe aim to reply within one working dayNo ticket queue
02 — Pick your route
Straight to the right desk
Support2 forms
| General Support | |
| Report a Bug |
Ideas3 forms
| Feature Request | |
| Improvement | |
| Anything Else |
Partners2 forms
| Partnerships | |
| Press & Media |
Legal1 form
| Legal Enquiry |
Help yourself6 links
| Help Centre | |
| FAQ | |
| User Guides | |
| How It Works | |
| Your Data | |
| System Status |
03 — Skip the queue
Already answered
Already written for you| InvestorsMarket analysis, live platform stats, the roadmap, and how the model actually works. | |
| Press & mediaFree-to-cite UK gig fee data, venue and open-mic counts, and a direct media contact. | |
| Academic & researchGX Index reports — the methodology, the sample, and what the data does and does not support. | |
| Your dataSee, download or delete what we hold about you - instantly, without writing to the legal desk. |
| Help CentreSearchable guides and answers | |
| Release NotesWhat shipped, in plain English | |
| PlatformEverything the gig takes, in one place | |
| GuidesStep-by-step, by role | |
| TermsThe agreement, in plain English | |
| PrivacyWhat we hold and why | |
| Your DataDownload or delete it yourself | |
| BlogGuides, data & playbooks |
Direct inboxes: support@ · partnerships@ · press@ · legal@
Straight to the right desk
Five inboxes, each read by a person. Pick the one that fits and it reaches the right desk first time.
| support@ · we aim to reply within one working daySupportAccount, bookings, payments or something broken - use the form above, or email support@gigxchange.app. | |
| Feedback form · read by the founderIdeas & bugsFeature requests, improvements and bug reports - the Shape GigXchange form above. | |
| partnerships@ · we aim to reply within one working dayPartnershipsVenue chains, music schools, agencies and rosters joining as a group. | |
| press@ · usually within 24 hoursPress & mediaData requests, interviews and fact-checks - the press room has the figures, the press kit and the founder’s inbox. | |
| legal@ · we aim to reply within one working dayLegal & dataPrivacy, terms and your data rights - download or delete your data yourself at any time. |
Messages are read by Naumaan, the founder, and the small UK team - no call centre and no ticket queue. GigXchange is run by Eclipse Labs AI Ltd, company number 17177477, registered with the ICO under ZC132441.
Helpful Resources
Find answers faster or learn the platform at your own pace
04 — Common questions 6 answers Before you write Contact FAQs
The questions people ask before they get in touch - answered, with the page that covers each one.
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