Live music on stage: a band under the lights

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Have a question, feedback, or partnership enquiry? We'd love to hear from you. Real people, real responses.

Further assistance

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Step-by-step guides for every role
Booking, contracts and payment walkthroughs
Quick-start setup for artists, venues, agents and promoters
The FAQ answers the most common questions
Search by keyword rather than browsing
Updated as features ship, so it matches what you see

Find out more Read the FAQ

What you can count on

Under 24-hour response time
Real humans, not bots
Founder-led support — no call centre
Login, account and profile problems sorted fast
Booking, deposit and payout questions answered
Bugs get fixed fast, and you hear back when they are

Find out more Email support

The community steers the roadmap

Feature requests are read and replied to
Suggestions to improve what already exists
Tell us what is missing — the roadmap is not fixed
Small fixes often ship the same week
Members are credited when their idea ships
Everything that ships is logged in the release notes

Find out more Send an idea

Working together

Venue chains and multi-site operators
Music schools and colleges
Agencies and rosters joining as a group
Bulk onboarding for teams and rosters
Interviews, features and press kits
Founder available for interviews and panels
Follow along on Instagram, X, Facebook and LinkedIn
You deal with the founder, not an account manager

Find out more Start a conversation

Taken seriously

UK GDPR compliant, ICO-registered (ZC132441)
Download or delete your data at any time
Data requests answered without a support ticket
Terms and privacy written in plain English
Clear rules on cancellations and refunds
Card data never touches our servers — Stripe handles it

Find out more Email legal

Typical reply within 24 hours

Get in touch with GIGXCHANGE

Support for artists and venues, partnership enquiries, press requests, feedback on new features or bugs to report — pick the right form below and a real person on the UK team will reply within 24 hours.

Get in Touch

For support, partnerships, press, or legal enquiries.

Shape GIGXCHANGE

Got an idea? Found a bug? Tell us what you'd like to see.

Every message read by a personTypical reply within 24 hoursNo ticket queue

Investor, press, or researcher?

Three audiences we've already written for in depth — start there and skip the queue.

Helpful Resources

Find answers faster or learn the platform at your own pace

Help Centre

Search FAQs across bookings, payments, profiles, and getting started.

Quick Start Guides

Step-by-step setup for artists, venues, agents, and promoters.

Blog

Tips on getting gigs, booking bands, pricing, contracts, and industry insights.

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