How do I reply to a review, or add one from a past client?

Open Profile and choose Reviews. Every review you have received is listed there, with your overall score and how many still need a reply.

Replying. Pick a review, press Respond, write your reply and press Send response. Each review takes one reply, and it shows under the review. Reviews brought in from past clients have no Respond option.

Adding a review from a past client. Press the plus icon at the top right of the page - it has no label on screen, but hovering it says Import external review. In Import an external review, fill in Client name, a Rating and what they said. Then give at least one of these:

• Where it's from and Link to it - the page where the review already lives, such as Google or Facebook, so bookers can check it.
• Client email - we email your client to confirm it.

Press Add review. It goes live straight away, marked as from a past client rather than a booking.

Getting it confirmed. If you gave an email, the review reads Pending verification until your client answers. They open the link, see the review and choose Yes, this is accurate - it then shows as Client verified - or This isn't right, which takes the review down. They do not need an account. If they have not answered, press Re-send under the review.

You can Edit or Delete a review you added yourself; Delete asks you to Confirm delete first. Reviews from completed bookings work differently - see how do I leave a review?