GigXchange is currently in beta. These terms are subject to change as the platform evolves. We will notify registered users of any material changes via email. By using the platform during the beta period, you acknowledge that features, policies, and terms may be updated without prior notice.
1. Introduction
These Terms of Service ("Terms") govern your use of the GigXchange platform ("Platform"), operated by Eclipse Labs AI Ltd, registered in England and Wales (company number 17177477, incorporated 23 April 2026), with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.
By creating an account or using the Platform, you agree to be bound by these Terms. If you do not agree, please do not use the Platform.
2. Eligibility
You must be at least 18 years old to create an account. By registering, you confirm that the information you provide is accurate and that you have the legal authority to enter into these Terms.
3. Account Types & Responsibilities
GigXchange offers accounts for Artists, Venues, Promoters, and Booking Agents. You are responsible for:
- Maintaining the confidentiality of your login credentials
- All activity that occurs under your account
- Ensuring your profile information is accurate and up to date
- Complying with all applicable laws in relation to your use of the Platform
4. Bookings & Obligations
The Platform facilitates connections and bookings between users. When a booking is confirmed:
- Both parties are expected to honour the agreed terms (date, time, fee, requirements)
- Cancellations should be communicated as early as possible through the Platform
- GigXchange acts as an intermediary and is not a party to the contract between the booker and the performer
5. Payments & Fees
GigXchange facilitates payments between users. A service fee of 8% is charged on confirmed bookings. Payment terms:
- Fees are held in escrow until the event is completed
- Funds are released to the performer (or their agent) after event completion is confirmed
- All amounts are in GBP (£)
- Refund eligibility depends on the cancellation timeline and circumstances (see section 5b)
5a. Event Ticket Sales
GigXchange processes ticket payments on behalf of event organisers using a payment service provider (Stripe). When a buyer purchases a ticket to an event:
- GigXchange acts as the merchant of record for the card transaction and processes payment on behalf of the event organiser
- Ticket revenue may be held by GigXchange for a short period after the event before being transferred to the organiser, as set out in our payout terms
- The event organiser is solely responsible for delivering the event as advertised and for handling any refund requests from buyers
- Where an event is cancelled, postponed, or materially altered, the organiser is responsible for communicating with buyers and settling any refund owed under applicable UK consumer law
- Where an organiser refuses or fails to refund a buyer, GigXchange may, at its sole discretion, mediate the dispute or initiate a refund from any funds still held on the organiser's behalf. GigXchange accepts no liability for an organiser's failure to deliver the event or to refund buyers beyond what can be recovered from funds held at the time the dispute is raised
- Nothing in these terms limits a buyer's statutory rights under UK consumer law, including the rights set out in section 5b below
5b. Your right to cancel (consumers only)
This section applies if you are a consumer (not purchasing in the course of a business). It explains your statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
14-day cooling-off period. When you purchase a ticket or pay for a booking through GigXchange, you have the right to cancel the contract within 14 days of the contract being concluded (the day after your payment is confirmed), without giving any reason, subject to the exceptions below.
Exception — event tickets and live performance bookings. Under regulation 28(1)(h) of the 2013 Regulations, the 14-day right to cancel does not apply to contracts for leisure activities with a specific date or period of performance (including tickets to concerts, gigs, and other live events, and bookings for a performance on a specific date). You should check an event's own cancellation policy before purchasing. Where this exception applies, it does not override or reduce the organiser's own published cancellation policy or your statutory rights where an event is cancelled, postponed, or materially altered.
How to cancel (where the right applies). To exercise the right to cancel, you must inform us of your decision by a clear statement (e.g. a letter sent by post or an email). You may use the model cancellation form below, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication before the 14-day period has expired.
Where to send it. GigXchange, legal@gigxchange.app.
Effect of cancellation. If you cancel a contract where the right applies, we will reimburse all payments received from you without undue delay, and not later than 14 days after the day on which we are informed of your decision. We will use the same means of payment you used for the initial transaction; you will not incur any fees as a result of the reimbursement.
(Complete and return this form only if you wish to withdraw from the contract.)
To: GigXchange, legal@gigxchange.app
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date.
[*] Delete as appropriate.
Refunds where an event is cancelled, postponed or materially altered. Separate from the 14-day right above, where an event is cancelled, postponed, or materially altered by the organiser, buyers are entitled to a refund under general consumer law. The event organiser is primarily responsible for settling such refunds. Where the organiser fails or refuses to do so, GigXchange may initiate a refund from any funds still held on the organiser's behalf (section 5a).
6. User Content
You retain ownership of content you upload (photos, music, bios). By uploading content, you grant GigXchange a non-exclusive, royalty-free licence to display it on the Platform for the purpose of operating the service. You must not upload content that:
- Infringes any third party's intellectual property rights
- Is defamatory, obscene, or otherwise unlawful
- Contains malware or harmful code
7. Prohibited Conduct
You agree not to:
- Use the Platform for any unlawful purpose
- Circumvent the Platform's booking or payment systems
- Harass, abuse, or threaten other users
- Create fake accounts or misrepresent your identity
- Scrape, crawl, or use automated means to access the Platform without permission
8. Limitation of Liability
To the fullest extent permitted by law, GigXchange shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Platform. GigXchange does not guarantee the quality, safety, or legality of any performance, venue, or event arranged through the Platform.
9. Termination
We may suspend or terminate your account if you breach these Terms. You may close your account at any time by contacting us. Outstanding bookings and financial obligations must be resolved before account closure.
10. Changes to These Terms
We may update these Terms from time to time. Material changes will be communicated via email or a notice on the Platform. Continued use of the Platform after changes constitutes acceptance of the updated Terms.
11. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Contact
For questions about these Terms, contact us at legal@gigxchange.app.
See also: Privacy Policy