Terms of Service

Last updated: 4 March 2026

Beta Notice: GigXchange is currently in beta. These terms are subject to change as the platform evolves. We will notify registered users of any material changes via email. By using the platform during the beta period, you acknowledge that features, policies, and terms may be updated without prior notice.

1. Introduction

These Terms of Service ("Terms") govern your use of the GigXchange platform ("Platform"), operated by Eclipse-Labs AI, registered in England and Wales, with its registered office at 71 Pingle Boulevard, Derby, DE24 1DG.

By creating an account or using the Platform, you agree to be bound by these Terms. If you do not agree, please do not use the Platform.

2. Eligibility

You must be at least 18 years old to create an account. By registering, you confirm that the information you provide is accurate and that you have the legal authority to enter into these Terms.

3. Account Types & Responsibilities

GigXchange offers accounts for Artists, Venues, Promoters, and Booking Agents. You are responsible for:

Maintaining the confidentiality of your login credentials
All activity that occurs under your account
Ensuring your profile information is accurate and up to date
Complying with all applicable laws in relation to your use of the Platform

4. Bookings & Obligations

The Platform facilitates connections and bookings between users. When a booking is confirmed:

Both parties are expected to honour the agreed terms (date, time, fee, requirements)
Cancellations should be communicated as early as possible through the Platform
GigXchange acts as an intermediary and is not a party to the contract between the booker and the performer

5. Payments & Fees

GigXchange facilitates payments between users. A service fee of 10% is charged on confirmed bookings. Payment terms:

Fees are held in escrow until the event is completed
Funds are released to the performer (or their agent) after event completion is confirmed
All amounts are in GBP (£)
Refund eligibility depends on the cancellation timeline and circumstances

6. User Content

You retain ownership of content you upload (photos, music, bios). By uploading content, you grant GigXchange a non-exclusive, royalty-free licence to display it on the Platform for the purpose of operating the service. You must not upload content that:

Infringes any third party's intellectual property rights
Is defamatory, obscene, or otherwise unlawful
Contains malware or harmful code

7. Prohibited Conduct

You agree not to:

Use the Platform for any unlawful purpose
Circumvent the Platform's booking or payment systems
Harass, abuse, or threaten other users
Create fake accounts or misrepresent your identity
Scrape, crawl, or use automated means to access the Platform without permission

8. Limitation of Liability

To the fullest extent permitted by law, GigXchange shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Platform. GigXchange does not guarantee the quality, safety, or legality of any performance, venue, or event arranged through the Platform.

9. Termination

We may suspend or terminate your account if you breach these Terms. You may close your account at any time by contacting us. Outstanding bookings and financial obligations must be resolved before account closure.

10. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via email or a notice on the Platform. Continued use of the Platform after changes constitutes acceptance of the updated Terms.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact

For questions about these Terms, contact us at legal@gigxchange.co.uk.